Great Strategies to Increase Customer Loyalty and Engagement A Bold Prediction: Loyalty Lost in Plain Sight A recent strategic shift for Albertsons for U™ program promises more automatic discounts and simplified customer-friendly savings. This update may sound alluring at first glance. But by turning loyalty into something passive, invisible and ultimately forgettable, I fear Albertsons’ […]
CRMC 2025 (https://www.thecrmc.com/) is now only three weeks away on June 4- 6, 2025. We hope that this series has motivated you to attend, but if you’re seeing this for the first time, then check out the CRMC 2025 website and register today. That said, this week’s interview shares two snippets from our conversation with Peter Vogel, […]
This episode is available in audio format on our Let’s Talk Loyalty podcast and in video format on www.Loyalty.TV. This episode celebrates Comarch which has become our new title sponsor for Loyalty TV, and we are thrilled to announce this as our biggest partnership so far of 2025. Sponsoring Loyalty TV is how Comarch is showcasing its ambition to be […]
New research by RSR, sponsored by Jumpmind, finds 65% of retailers say their current store technology can’t support the modern shopping experience consumers crave. COLUMBUS, Ohio – May 7, 2025 – Fashion, apparel, and specialty stores lead the retail industry when it comes to technology adoption, but most (62%) say customers are demanding different store experiences than what […]
In our latest webinar, we dive into how shopping malls continue to evolve in the digital age beyond traditional retail hubs into immersive lifestyle destinations and perspectives on understanding Generation Z’s shopping behaviors. This discussion brought together a highly experienced group of top retail mall operators —specifically leaders from Mall of America and Cadillac Fairview — to discuss how Gen […]
This episode is also available in video format on www.Loyalty.TV. I’m thrilled to be announcing a new member of the Let’s Talk Loyalty family as we continue to grow our network of guest hosts around the world. Today’s announcement is incredibly exciting as we’re being joined by someone who has led one of the biggest airline loyalty […]
Zurich, 1 May, 2025 – Pointspay, the global leader in real-time loyalty payment solutions, has announced a strategic partnership with Dutch payment service provider Pay. to enable thousands of merchants to integrate loyalty programs directly into their online checkout experience. Through this integration, Pay. merchants can now allow their customers to collect and spend loyalty […]
New AI Agent unifies customer profiles in hours, not months, giving data teams the foundation they need to unlock ROI from Artificial Intelligence. April 30, 2025 – Amperity, the leading enterprise customer data cloud, today announced the launch of the industry’s first Identity Resolution Agent, a breakthrough innovation designed to help data teams rapidly unify fragmented customer data […]
Barclays 2025 Travel Rewards and Loyalty Report reveals nearly 80% of travelers continue to depend upon loyalty programs, while TV shows and movie locations are driving “set-jetting,” among other findings WILMINGTON, Del., May 1, 2025 /PRNewswire/ — Ahead of National Travel and Tourism Week (May 4 -10), Barclays US Consumer Bank revealed today that travelers are increasingly turning […]
eStore offers members greater flexibility to earn and redeem rewards on everyday spending TORONTO, Ontario, May 5, 2025 – RewardOps, a subsidiary of CORA Group and a Software as a Service (SaaS) engagement platform that builds, tracks, and streamlines loyalty programs, has announced today a partnership with WestJet to launch its first-ever loyalty eStore. The WestJet Rewards eStore gives members new […]