Visa’s fiscal third-quarter earnings call, held July 28, wasn’t billed as a loyalty story. The principal focus was to report on a record quarter — net revenue up 14% year-over-year to $11.6 billion, payments volume crossing $4 trillion for the first time in company history. But buried inside the numbers are clear signals for loyalty […]
Technology leader to accelerate connected commerce innovation as James Stokes and Jonathan Kellerman assume expanded global leadership roles. TAMPA, FLORIDA—JULY 30, 2026 — Barrows Connected Store, a global leader in connected retail technology, today announced the promotion of Tim Bagwell to Chief Technology Officer (CTO), reflecting the company’s continued investment in technology leadership and connected […]
This episode is also available in video format on www.Loyalty.TV. In this episode, Nyeleti reconnects with Raghu Mahadevan, Executive Vice President, Chief Digital Officer and Chief Information Officer at 7-Eleven, five years after his first appearance on the show, to explore how one of the world’s most iconic retailers is evolving its loyalty, digital, and […]
Federal rules requiring the inclusion of women as participants in most NIH‑funded clinical research were not put in place until 1993. That history is one of the core reasons Evvy CMO Laine Bruzek and her cofounder launched the company and a main driver of its strategy. If the female body has been under‑studied, she argues, […]
After an informative pop-up store, Povison learned shoppers want more power recliners, as the product accounted for 39% of sales with a 30% higher AOV. Operating just one store has unlocked more sales and deeper customer engagement at furniture brand Povison, said Shirley Han, General Director at Povison. In June, the direct-to-consumer furniture brand opened a […]
The Loyalty Newswire from The Wise Marketer This edition covers: Bero, Clicki Referrals, CLMP™, Costco, Delta, Dotdigital, Eagle Eye, Etsy, Gen Z Career Trends, Globe, Heineken USA, Hertz, Kalshi, OpenTable, Revolut, Robinhood, RewardPay, Starbucks, Swiftly, The Hub Convenience Stores, TikTok Shop, Vroom FROM THE EDITOR Costco’s membership renewal numbers are at an all-time high. Hertz […]
What Every C-Suite Leader Gets Wrong About ‘This Time It’s Different’ Everything feels unprecedented in the AI era, but for leaders who have navigated multiple technology waves, the pattern is strikingly familiar. The tools evolve, the narratives reset, but the underlying dynamics of value creation, risk, and execution remain largely unchanged. The illusion of radical […]
In this Best of the Back Catalogue episode of Let’s Talk Loyalty, we revisit a conversation with BP, one of the world’s largest fuel retailers. Olivier Martinet, who led BP‘s loyalty initiatives for more than 26+years, shares how the company tailors its digital platforms and loyalty strategies to different market needs while maintaining global standards. […]
A survey of 300+ enterprise marketing leaders finds the bottleneck is production: the work of building, reviewing and shipping emails and landing pages OTTAWA, ONTARIO — JULY 28, 2026 — A new report from Knak, the marketing production platform for enterprise teams, quantifies the challenges that lead enterprise marketers to deliver launches late and miss […]
Chief Digital Officer Ben Spiegel wants shoppers to know Polywood is more than just a place to buy a great chair. He wants the outdoor furniture brand to stand for a lifestyle of living well outside. Spiegel joined Polywood in March 2026, attracted to both the brand and the idea of building the outdoor living […]