The Loyalty Newswire from The Wise Marketer From the Editor Michaels launched a new edition of its loyalty program in Canada, Shake Shack announced project Catalyst as it drives the digital transformation of its brand, and Air New Zealand pilots a digital travel passport. Paula Thomas and her team at Let’s Talk Loyalty released the […]
Airship accelerates AI strategy; announces major expansion and enhancements to its AI Agent Fleet to optimize campaigns and cross-channel experiences SAN FRANCISCO, CALIFORNIA – April 13, 2026 – At Elevate’26 in Orlando, Airship, the mobile-first customer experience company, announced a major expansion and enhancements to its AI Agent Fleet — the world’s first grounded, tested, and trained multi-agent fleet […]
We’re revisiting one of our standout conversations from the archives in this Best of the Back Catalogue episode. Originally released in November 2019, this discussion features insights from KPMG, one of the world’s leading professional services firms and part of the “Big Four,” with operations in over 150 countries. In this episode, we explore KPMG’s […]
A year after its Las Vegas debut, HumanX 2026 migrated to San Francisco, home of the AI boom and the city long considering itself the capital of the future. And at Moscone Center South, this future indeed arrived. With disco lights. Inside the conference’s Kaleidoscope Theater, strobe lights flashed as an AI-generated kickoff hype video […]
After helping build robots for Mars and underground mines, Dr. Ali Agha is bringing a safety-first AI brain to the world’s most dangerous worksites. When people think of modern robotics, they usually picture humanoids doing backflips, or doomsday scenarios of autonomous machines hitting the frontlines, and eventually turning into killer robots (like Black Mirror’s “Metalhead”). […]
In this episode of Let’s Talk Loyalty and Loyalty TV, Andrew Glance, CEO of Qantas Loyalty, takes us behind the scenes of one of the world’s most successful loyalty programs. He shares how Qantas Loyalty has evolved from a marketing tool into a standalone business, delivering value to over 18 million members. Andrew dives into […]
LONDON, UNITED KINGDOM – April 7, 2026 – NALA™ (North American Loyalty Association™), a new membership organisation for brands and retailers and their loyalty, CRM and customer engagement teams, has officially launched across the United States and Canada. Operated by ELA Europe Ltd, NALA™ builds on the proven success of Europe’s Loyalty Association (The ELA™), […]
Rewards That Make Trips Smoother Points and miles are taking on a new role in the traveler mindset: less “treat yourself,” more “save me time.” Fresh findings from the Barclays US Consumer Bank Travel Rewards and Loyalty Pulse Survey suggest travelers increasingly view rewards as a practical payment tool – something they can deploy like […]
The marketplace for refurbished consumer electronics reached $3.5 billion in global GMV last year. Its message to consumers is to downgrade. With retailers, influencers and culture encouraging shoppers to “treat themselves” and upgrade, Back Market wants consumers to do the opposite — buy used. With the tagline “Downgrade Now” Back Market may have an uphill […]