In its 3rd year, the Australian Loyalty Insights Report reveals three main themes. This report is brought to the loyalty industry by The Australian Loyalty Association and the Association’s CEO, Sarah Richardson unveils the insights to us in this podcast. The top three themes revolve around The AI revolution, cost of living crisis and the role loyalty plays to combat this and […]
Where Co-Brand and Travel Rewards Are Heading in 2026 and Beyond In a world overflowing with content — and opinions — it has become increasingly difficult for loyalty executives to separate noise from signal. As I prepared my keynote for the 2025 Co-Brand and Travel Rewards Conference, I began the way many do: by jotting […]
State of Digital Accessibility Report reveals investments are rising, but a “maturity gap” still exists Global research conducted by Level Access shows digital accessibility has become a recognised driver of business growth. The State of Digital Accessibility Report 2025-2026, which surveyed more than 1,600 professionals across several industries in the U.K., Europe and the U.S., revealed a […]
“If someone walks away with a plan and has met the three people who are going to change their career or company, that’s going to drive people back again and again and again.” Stefan Weitz sees potential where others see uncertainty. As co-founder and CEO of HumanX, his mission has been to channel the chaotic […]
64% agree that integrated technology could help scale their business. NEWTON, MASSACHUSETTS, — NOVEMBER 12, 2025 — Paytronix, the leader in guest engagement for restaurants and convenience stores and an Access Group company, has zeroed in on the recently published Access Group report AI and Integrated Systems in the Hospitality Sector, which finds that 48% of American food & beverage […]
Working with Exchange Solutions, Canadian retailer RONA solves the challenge of identifying and converting anonymous shoppers to customers in the E-Commerce channel This webinar is part of the CRMC Webinar Series and features Marie-Helene Cusson, Senior Director, Digital Merchandising & Analytics at RONA. If you know Retail, you know that Customer identification has always been […]
A new survey from Forrester suggests that many B2C CMOs are planning to make the customer experience (CX) their top priority in 2026 — a notable shift from last year, when CX didn’t even crack the top five priorities in the same survey. According to Mike Proulx, VP and Research Director at Forrester, the finding […]
CHICAGO, ILLINOIS, — NOVEMBER 4, 2025 — United Airlines today announced a new MileagePlus® Debit Rewards Card that offers cardmembers additional ways to earn miles through spending and saving – designed to make flying the world’s largest airline* even more rewarding. As part of the launch, for a limited time, new MileagePlus® Debit Rewards cardmembers can earn […]
In this episode of Let’s Talk Loyalty & Loyalty TV we sit down with Kristoffer Windall Juhl , Managing Director and CEO of Tekla, to explore how a digitally-first, Scandinavian brand has built an unwaveringly loyal customer base. From the meticulous care put into Tekla’s products to creating immersive retail experiences, Kristoffer shares insights on brand-led growth, the power of gifting, […]
What BFCM 2025 Reveals About the Future of Retail Value The End of Discount-Driven Commerce Black Friday and Cyber Monday (BFCM) have long represented retail’s most aggressive discounting cycle. But 2025 marks an inflection point. As macroeconomic pressures reshape both consumer behavior and retail economics, the traditional BFCM playbook, deep markdowns driving volume, is proving […]